Terms of Service

Last updated: 9 August 2026 · Version 2026-08-09

1. The service

Getix Translate provides real-time meeting translation, subtitles, voice-over and transcription. Operated by Getix Group (Alexander Kornienko), Valencia, Spain. By creating an account you accept these Terms and the Privacy Policy.

2. Your account

• One account per person; keep your password safe. You are responsible for activity under your account.
• Minimum age: 16 (or the age of digital consent in your country).
• We may suspend or close accounts for abuse, non-payment or unlawful use. If we do, we will tell you why and, unless the breach involves fraud or illegal use, refund the unused portion of paid minutes. You may close your account yourself at any time in Settings.

3. Meetings and participants

The service transcribes and translates meeting audio. You (the host), and not Getix, are solely responsible for providing all notices to, and obtaining all consents from, meeting participants that applicable law requires before enabling the service in a meeting. Some laws require every participant’s consent (for example §201 of the German Criminal Code and several US state laws) — when in doubt, announce the tool and get agreement at the start. You must not disable, obscure or circumvent participant-facing notices (including the bot’s name and its join announcement). As between you and Getix, you are the controller of meeting content and Getix acts solely as your processor (section 5). If a participant or authority brings a claim against us because you processed a meeting without a required legal basis, notice or consent, you will compensate us for the resulting damages — except where the claim results from our own breach; this does not limit consumers’ statutory rights. Machine translation may contain mistakes; do not rely on it for legal, medical or other critical decisions without human review.

4. Minutes, plans and payment

• Usage is metered in session-minutes: one or two languages share one session; three or more languages consume one session per language. Transcriber mode uses the balance like any live session.
• New accounts receive 5 free trial minutes. Subscription minutes renew monthly and expire at the end of each paid period; minute packs are valid for the period stated at purchase (typically 1 year).
• Until online payments launch, plans are activated with one-time access codes issued after direct payment. Codes are single-use and non-transferable after activation.
• All prices are in EUR and include VAT where applicable.
• Subscriptions renew automatically for successive periods equal to the period you chose. You can cancel at any time from your account or by a single email to us, effective at the end of the current paid period — cancelling is as easy as subscribing, with no extra steps.
• Prices may change; changes never affect already-purchased minutes or the current paid period. We will notify you of a subscription price change at least 30 days in advance; if you do not accept it, you may cancel before the new price applies.
• Withdrawal (EU consumers): when you activate a code or start a paid session, you expressly request that we begin performance immediately and acknowledge that you will lose your right of withdrawal once the service has been fully performed (Directive 2011/83/EU Art. 16(a)). If you withdraw within 14 days of purchase before full performance, you pay a proportionate amount for the minutes already consumed and we refund the remainder. To withdraw, send an unequivocal statement to kornienko.mkt@gmail.com; you may use this model form: “I hereby give notice that I withdraw from my contract for Getix Translate minutes purchased on [date]. Name, email, date.”

5. Data Processing Addendum (for meeting hosts)

Where you process meeting content of other participants, you act as the data controller and we act as your processor (Art. 28 GDPR). We process meeting content only on your documented instructions (as given through the product); we ensure confidentiality obligations for our personnel; we apply the security measures described in the Privacy Policy; we engage the sub-processors listed in the Privacy Policy under a general authorisation (we will give 14 days’ notice of changes, and you may object by stopping use of the service); we assist you with data-subject requests and with Articles 32–36; we delete meeting content at the end of the retention period (30 days by default; where your plan includes the storage option and you enable “keep until I delete”, retention continues until you delete the content) or earlier on your request; and we make available the information necessary to demonstrate compliance and allow audits.

6. Acceptable use

No unlawful content, no interception of conversations you are not entitled to process, no reselling of the service without a written agreement, no attempts to break or overload the platform.

7. Availability, conformity and liability

We aim for high availability but do not guarantee uninterrupted operation, and real-time machine translation is statistically imperfect — individual sentences may be mistranslated. If you are a consumer in the EU, your statutory conformity rights for digital services (Directive (EU) 2019/770 and its national implementations) remain unaffected: if the service does not conform, you are entitled to have it brought into conformity free of charge, to a proportionate price reduction, or to end the contract where the lack of conformity is not minor. For business customers the service is provided “as is”. To the maximum extent permitted by law, our aggregate liability is limited to the amounts you paid in the 12 months before the claim. This cap does not apply to liability for wilful misconduct or gross negligence, for death or personal injury, or to any liability that cannot be limited under applicable consumer law.

8. Your content

You own your meeting audio, transcripts, translations and recordings. You grant us only the limited licence needed to process them and deliver the service. We never use your meeting content to train AI models or for advertising, and we require the same restriction from the speech providers we engage for processing.

9. Referral programme

When someone you invited makes a purchase, we credit you reward minutes equal to 10% of the minutes they bought, and they may receive a first-purchase discount. Reward minutes are a gift: they expire 12 months after being granted, have no cash value, cannot be transferred or paid out, and offers do not stack (one discount per purchase). We may withhold or reverse rewards obtained through fake accounts, self-referrals or other abuse, and may change or end the programme for the future at any time; earned rewards are not taken away retroactively.

10. Complaints and disputes

Something wrong? Write to kornienko.mkt@gmail.com — we reply within 15 days. We are not currently adhered to a consumer arbitration board (Sistema Arbitral de Consumo) or another ADR entity and do not commit in advance to participate in ADR proceedings; if we cannot resolve your complaint, we will inform you on a durable medium of a competent alternative dispute resolution entity and whether we will take part. EU consumers can also contact their local European Consumer Centre. Nothing here limits your right to go to court (see section 12).

11. Changes to these Terms

We may update these Terms. We will post the new version here and, for material changes, notify you in the app or by email at least 14 days before they take effect. If you do not agree, stop using the service before the effective date; material changes never reduce minutes or paid periods you have already bought.

12. Governing law

Spanish law governs these Terms; consumers keep any mandatory protections of their country of residence (including Ukraine). If you are a consumer, you may bring proceedings in the courts of your place of residence, and proceedings against you may be brought only in those courts. For business customers, the courts of Valencia, Spain have exclusive jurisdiction.

13. General

We are not liable for delays or failures caused by events beyond our reasonable control. If any part of these Terms is found invalid, the rest stays in force. We may assign these Terms as part of a sale or reorganisation of the business; you may not assign them without our consent. These Terms and the Privacy Policy are the entire agreement between us.

14. Contact

Getix Group · Valencia, Spain · kornienko.mkt@gmail.com