Data export and switching
Last updated: 23 September 2026 · Version 2026-09-23
The short version:
- Your data is yours and you can take it with you at any time.
- One click in the product gives you your account, your consents, your balance history, your plans and your saved transcripts in one machine readable file: Settings → Privacy → Download my data.
- We charge nothing for exporting or for switching to another provider.
- After you cancel a subscription, your data stays available for at least 30 days. We do not delete an account because a subscription ended.
- Anything else we hold about you, and anything the buttons do not cover, we send you by email within 30 days. Just ask.
1. Your right to switch
You may at any time move to another provider, move your data to your own systems, or ask us to erase it. You do not have to give notice in advance: the notice period is zero days, where the law allows up to two months, and we start as soon as your request reaches us.
To start, use Settings → Privacy → Download my data, or write to hello@getixtranslate.com and tell us whether you want to (a) switch to another provider, and if you want us to deal with them directly, who they are, (b) move to your own infrastructure, or (c) have your data erased.
2. What you can export today, and in which format
This is the register of data structures and formats that Article 26 of the EU Data Act asks us to keep online and up to date. It describes the product as it stands on the date at the top of this page.
| What | Format | Where to get it | Notes |
|---|---|---|---|
| Account and profile: name, email, phone and company if you gave them, your settings | JSON (UTF-8) | Settings → Privacy → Download my data | One file for everything in this table down to the transcripts row |
| Consent records: which version of our documents you accepted, and when | JSON (UTF-8) | Same file | |
| Minutes ledger: every grant and every use of session minutes, with dates | JSON (UTF-8) | Same file | This is the record behind every number you see in your balance |
| Plans, packs and subscriptions | JSON (UTF-8) | Same file | |
| Cloud transcripts and translations: title, start and end time, mode, and the text blocks with speaker labels | JSON (UTF-8) | Same file | Only meetings you chose to save to the cloud. Internal service fields are stripped out, you get your text |
| A single meeting transcript | Plain text (.txt, UTF-8) | The download button on that transcript in the app | Speaker labels are kept |
| A recording you started | The audio or video file your browser produced | The recordings list in the app | Stored in your own browser. It only reaches our storage if you turned on “Cloud copy”, and a copy there is not part of the one-click export: ask us and we will send it |
| Local transcript history | Plain text (.txt, UTF-8), one file per meeting | The transcript archive in the app | Stored in your own browser, not on our servers |
| Invoices and payment records | PDF or email | Sent to you when you pay; copies on request at hello@getixtranslate.com | We are required to keep our own copies for tax purposes |
| Anything else you can think of that is yours | The most usable machine readable format we can produce | By email to hello@getixtranslate.com | Free, and within 30 days |
JSON and plain text are structured, commonly used and machine readable, which is the standard the EU Data Act sets while no common European specification exists. If you need a different shape for a migration, ask us and we will do what we technically can.
3. Live audio, and what is not stored at all
Meeting audio is processed as a live stream and is not stored by us, so there is nothing to export. Synthesized voice-over audio is cached for up to 7 days and then deleted. By default, cloud transcripts are deleted automatically 30 days after the meeting; where your plan includes the storage option you can choose to keep them until you delete them yourself, and that choice keeps being honoured even after a plan expires. The full picture is in the Privacy Policy.
4. What cannot be exported
Data specific to the internal functioning of our own service, where handing it over would put our trade secrets at risk: the engines we use and their configuration, our routing and quality control logic, internal and security logs, and anti-abuse signals. None of this is your content, and none of these exclusions will delay or get in the way of your switch.
5. How long your data stays available
- While you are with us: for as long as your account exists, subject to the retention choices in section 3.
- After you cancel a subscription: cancelling a plan does not close your account and does not delete your data. You keep access to the export for at least 30 days, and in practice for as long as you keep the account.
- Switching: we complete a switch without undue delay and no later than 30 calendar days after your request. During that period the service keeps working under our Terms, we help you and anyone you authorise, and we keep your data secure while it moves. If we cannot technically meet the 30 days, we will tell you within 14 working days of your request, explain why and propose another period of no more than seven months. You may extend the transitional period once, for a period you think more appropriate.
- Retrieval after switching: once the transitional period ends, you have at least another 30 calendar days to download your exportable data.
- Erasure: after that, and once the switch has gone through, we erase your exportable data, except records the law makes us keep, such as invoices and the proof that a consent was given. You can also erase everything yourself at any time with Settings → Privacy → Delete my account.
6. What it costs
Nothing. We do not charge for exporting your data, for switching to another provider, or for the data transfer involved. There is no early termination penalty. Fees already due for the current billing period are governed by section 4 of the Terms of Service, and nothing here limits the statutory rights of consumers.
7. Where your data is processed
Our serverless functions run in the European Union (Frankfurt), and our database and object storage are under EU jurisdiction. Our hosting and content-delivery provider is established in the United States and serves static files from a global network; that transfer relies on the safeguards below. Other specialised processing is carried out for us by providers in the European Union and the United States: speech recognition and machine translation, speech synthesis, meeting bot infrastructure and support tooling. Online card payments are not switched on yet; when they launch we will name the payment provider’s role and country before the first payment is taken. We publish the categories and regions rather than the names; account holders can request the named list of subprocessors under Article 28 GDPR, as explained in the Privacy Policy. Transfers to the United States rely on the EU Standard Contractual Clauses (Commission Decision (EU) 2021/914) together with each provider’s data processing agreement, and on the EU-US Data Privacy Framework where a provider is certified under it.
8. Our measures against unlawful access by non-EU authorities
- All traffic is encrypted in transit with TLS between your browser, our services and our providers. Encryption in transit is not the same as hiding the content from those providers: our speech and voice providers necessarily process what is said, because that is how it gets translated and spoken.
- Data minimisation and short retention: live meeting audio is never stored, voice-over audio lives at most 7 days, and cloud transcripts default to 30 days.
- Our servers and databases are reachable only through access-controlled services, on a least-privilege basis. Our administrative tools work on counts, minutes and costs, not on the text of your meetings, and staff do not open your transcripts except where the law requires it or to investigate abuse.
- Contractual commitments from the providers we engage: data processing agreements and, for transfers outside the EEA, the EU Standard Contractual Clauses. Where a provider offers no such agreement, we send it no meeting content and we keep what it receives to a minimum; the Privacy Policy says which category of provider that is.
- We do not hand customer data to the authorities of a non-EU country unless the request is enforceable under an international agreement in force, or otherwise meets the conditions of EU law. We disclose the minimum required, we challenge requests that lack a basis under EU law, and we tell the customer beforehand unless the law forbids it.
9. Trials and test versions
Free trial minutes and anything we mark as beta, preview or test are offered for a limited time so you can evaluate the service. They are not production services, and the switching obligations of the EU Data Act do not apply to them. The export described above still works wherever it is technically possible.
10. Our other legal pages
Legal notice · Terms of Service · Privacy Policy · Cookie Policy · Complaints and illegal content · Información precontractual (castellano)